AI
Vavus Concierge
Answers your customers on the phone, on your site, and in chat — day and night — using only what your business actually knows.
What it does for you
Nobody waits on hold.
It answers by voice or text the moment someone asks: your phone line, the website widget, or a hosted page. At 2am and on holidays.
It never invents policy.
It answers from your documents, price lists, pages, and past support conversations, and says "I don’t know" instead of making something up. Then it hands the call to a person.
It books, checks, and takes payment mid-conversation.
Look up an order, hold a slot, send a payment link. Without a transfer.
What it is
A customer-service agent that answers your customers on the phone, on your website, and in chat, by voice or by text, grounded only in your business’s own knowledge. Give it your documents, web pages, price lists, recordings, and past support conversations; it answers from them and says so when it does not know, rather than inventing policy.
Mid-conversation it can look things up and take action: check an order, make a booking, send a payment link. It hands over to a person the moment it should, as a live takeover or by taking a message. The console holds the knowledge catalog, the live conversation desk, transcripts, quality scoring, spend, and an insights view of the questions asked most, the questions nobody could answer, your busiest hours, and the requests to buy or book that went unserved. That last report usually pays for the build.
Setup is a guided interview, and a business user changes persona, policy, voice, and language without a developer. The web, voice, and API channels can run entirely inside your own infrastructure on a private model, self-hosted voices, and a local speech engine; a dialable phone number is connected through your telephony provider. For practices and clinics, the engagement is scoped against HIPAA and a Business Associate Agreement is signed before any patient conversation is handled.
Features
- Voice and text on one agent, one knowledge base
- Website chat widget and a hosted agent page, no integration required
- Voice calls in the browser, no phone number needed
- Phone line connected through your telephony provider
- Knowledge catalog from documents, web pages, recordings, and past support conversations
- Answers only from your material, with an explicit "I don’t know" instead of invented policy
- Bookings, lookups, and payment links taken mid-conversation
- Live human takeover and message-taking
- Guided setup interview that writes the configuration, no developer needed
- Insights: top questions, unanswered questions, peak hours, and unserved demand
- REST API and signed webhooks
- Per-business isolation, PII scrubbing before indexing, and a layered safety stack
- HIPAA-scoped delivery with a signed Business Associate Agreement for healthcare
Platforms
- Web
Delivery modes
- Our cloud
- Client cloud
- On-prem
Integrations
- Telephony provider
- Business messaging provider
- Model provider API
- Helpdesk / CRM
- Calendar
- SSO / SAML
- Webhooks
Every engagement is quoted individually, against your data, your infrastructure, and your scale.
See it answering your questions, not ours. The 7-day demo is loaded with your own documents and runs on a private URL: a flat $2,500, credited in full against the build if you sign within 60 days of delivery. Your fixed quote arrives within one business day of a complete inquiry.